Privacy Policy

Last updated: November 2026

This policy explains how Solar Dynamix UK Limited ("we", "us", "our") collects, uses and protects your personal information when you visit our website, contact us, or become a customer.

Who we are

We are the data controller for the personal information described in this policy.

What information we collect

• Enquiries: your name, phone number, email address, postcode, the services you're interested in, and anything else you choose to tell us, whether through our website form, by phone or by email.
• Customers: your address and details about your property, energy use and the system we install or service, along with records of the work we carry out.
• Job applicants: the information in your CV and any correspondence about your application.

How we use your information

• To respond to your enquiry and provide a quote
• To arrange and carry out home visits, surveys, installations, servicing and repairs
• To provide aftercare, remote monitoring and support for your system
• To register product warranties and complete any required paperwork or notifications for your installation
• To keep business, accounting and legal records
• To consider job applications

We will never sell your personal information.

Our legal basis

We use your information because it's needed to take steps at your request before entering into a contract (for example, preparing a quote) and to perform our contract with you. We also rely on our legitimate interests in running and improving our business and supporting our customers, and on legal obligations, such as keeping financial records.

Who we share it with

We only share your information where we need to, with trusted organisations that help us run our business. These include:

• Our website host, which processes form submissions
• Our customer relationship management (CRM) and business software providers
• Product manufacturers, for warranty registration and technical support
• Your electricity network operator or other bodies, where an installation requires it
• Our accountants, insurers and professional advisers, and any authority where we are required to by law

Some of these providers may store data outside the UK. Where they do, we make sure appropriate safeguards are in place.

How long we keep it

We keep enquiry information for as long as needed to deal with your enquiry and any follow-up. For customers, we keep records for the life of your warranties and servicing period, and as long as required for legal and accounting purposes. Job applications are kept for up to 12 months unless you ask us to delete them sooner.

Your rights

You have the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct anything that's wrong
• Ask us to delete your information or restrict how we use it
• Object to how we use your information
• Ask us to transfer your information to another organisation

To make a request, email enquiries@solardynamixuk.co.uk or call 01698 225 520. We'll respond within one month.

Cookies

Our website does not use advertising or tracking cookies. To display our website fonts, your browser connects to Google Fonts, which may log your IP address. If we add analytics or other cookies in future, we'll update this policy and ask for your consent where required.

Keeping your information safe

We use appropriate technical and organisational measures to protect your information, and only staff who need it to do their job can access it.

Complaints

If you have any concerns about how we handle your information, please contact us first and we'll do our best to put things right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.